90 Day Taste and Smell Guarantee – Terms of Trade

Coconut Oil Shop Terms of Trade

Your coconut oil comes with a 90-day Taste & Smell Unconditional Guarantee.

What is our guarantee?

We offer a 90-day Taste & Smell Unconditional Guarantee. Even after you open and taste our coconut oil, if you don’t like the taste or the smell, we will give you a full refund upon receiving the returned order. Just email us first. Click here for proof that we mean business.

  • Full payment is required at the time of ordering.
  • Available payment methods are credit card, bank deposit and NZ cheque.
  • Accepted credit cards are VISA, Mastercard and American Express.
  • Our bank account details: Shy Sheep Limited 12-3147-0321590-00 (ASB Bank) or Shy Sheep Limited 38-9012-0621542-00 (Kiwibank)
  • We are Shy Sheep Ltd trading as The Coconut Oil Shop, from New Zealand.
  • If bank deposit cannot be confirmed by us within seven (7) days of ordering, the order will be deleted from our system.
  • Our contact email address: organic@coconutoilshop.co.nz
  • All prices New Zealand Dollar displayed include GST and freight within New Zealand.
  • All orders are¬†dispatched within 1-2 business days where possible.
  • Most NZ orders (up to 4 L pails) are sent by CourierPost Overnight (Non-signature, No Saturday delivery unless requested). 10 L pails will take a couple of days longer for delivery due to its weight. 20 L pails may be sent by Toll Ipec Courier and NZ Post in rural areas. For larger items, please allow 2-6 days for delivery time from the date we dispatch your order.
  • Australian orders may take up to 14 Australian business days to be delivered from arrival in Sydney. But most Sydney orders are delivered within 3 working/business days of order.
  • Our privacy policy. (Your stuff is safe with us).

Shipping and freight costs

Free shipping in New Zealand, over $20. Yes, Twenty dollars.

Tiny orders sent within New Zealand attract a flat, $9 fee.

  • Shopping cart balances under $20 attract a $9 fee.
  • South Island urban or rural $9
  • North Island urban or rural $9
  • Other islands urban or rural $9

If the combined value of the items in the cart over-shoots $19.99, then your freight in New Zealand is free.

Introducing the Shotover* Shipping Rule. We call this freight policy the “Shotover Shipping Rule”. If the combined total value of your item in the cart reaches or over-shoots $9:00, you won’t pay anything for sending the item in New Zealand. Why did this rule get introduced?

Why the $9 Shotover Shipping Rule?

Firstly, it is because someone said, “I wish to buy coconut..desiccated… but only see it available as 2kg sold in 500gm packs. I do not need 2kg.¬† Are you offering the 500gm packs separately?”

Sending tiny orders with a low value item can cost more than the item itself! A 500g pack may not fit in a DLE (envelope size) courier bag. So it will cost us to send it if the shopping cart price is too low. So we’ve introduced the very low free shipping barrier, to handle the cost of tiny orders.

Next Step: If you haven’t made your order yet, now is your chance!

No more trips to the health food shops in town only to find they have run out of virgin coconut oil. Our aim is to have a constant supply of virgin coconut oil so you don’t have to run out. Remember, it takes a few days to get your coconut oil in the mail, so place your order now by clicking on the link below.

Click Button

*Why is the shipping rule named after a jet boat ride?

*Shotover is the name of a rapid river in Queenstown, New Zealand’s biggest tourism destination. The Shotover is best known for the Shotover Jet ride.

In fact many people think, “Queenstown river”, “Shotover Jet”. Here are two other facts you may not know about jet boat rides in New Zealand.

Hamilton Jet created jet boats, for the Waimakariri River, in Canterbury. The Coconut Oil Shop started in Darfield, near the Waimakariri River, then moved to Oxford, which is on the other side of the same river. But is now based in Southland, a short and interesting 2-hour drive from Queenstown.
The world’s first commercial Jet operator is KJet – two rivers, twice the excitement! They are based at Queenstown Wharf, Lake Wakatipu.

Next, we are also working hard to speed up the process of ordering things here on our site. The Shotover River is a rapid moving one. That makes it a good inspiration for us as we create a better system for rapid orders.

Finally, if Neil learnt one thing about poetry in high school, it is that alliteration sounds sensational. So we are pleased to use alliteration in our shipping rule.