Free postage was one of the foundations The Coconut Oil Shop built on. But between the years 2020 and 2022, inflation in fright prices has been pushing up prices at a fearful rate! Customers need to be aware of the costs involved in small orders. Those costs have struck, and continue to strike blows that endanger our free postage and our three-prong shipping approach. But that is not the only challenge we’ve had to contend with. Deadlines are another.
The daily courier deadline is like walking a slack line between two moving trucks!
You get free postage*. We get a deadline that has to be met.
Proof that NZPost** drivers don’t sleep!
An item was ordered and paid for by email in Waiheke Island well after the courier cut off time for that item. It arrived in our inbox at 4:15 pm, in rural South Island, on Friday afternoon. We wrapped and dispatched the product at our gate which arrived in Waiheke Island (Auckland) at 9:30 am SATURDAY MORNING! (We now have a 9 am courier deadline. We also don’t offer Saturday delivery anymore).
Every weekday we try to stuff as many orders as we can into the daily CourierPost pick up at around 9:00 am. Of course, some of the large items go through another courier, which comes later. Our daily NZPost deadline is a high-stress event.
It is still 9:00 am in Auckland and Te Anau.
Our official order cut off time in Te Anau is now 9:00 am. So, items that come later usually go the next day.
In speaking about the 4:15 pm order, my wife says we’ve packed orders on shorter deadlines before.
Back in Oxford, we’d had to transfer orders up the drive to the waiting courier van in huge winds before.
In Te Anau: fancy a 45-minute drive chasing the courier?
So what happens if the order doesn’t make the courier van on time?
Depending on when it is ready, and how many didn’t make it. We’ve got a couple of options.
1) Chase the courier van to the next stop, up to 78 kilometres (a 45-minute drive, without traffic).
2) Do nothing.
We have exercised option 1. One time I met the **CourierPost driver on her way out of their depot, with a large load. She said she’ll take them through the depot again for me. Down here in Southland, the next stop after Te anau for the NZPost van is Bracken Hall.
What do customers say about our free postage* service?
You guys are brilliant with your deliveries so was just waiting for it to turn up. Top marks for top service and an awesome business. You guys rock!
See other testimonials here on the testimonials page.
*See our terms for the details of our Shotover Shipping rule. (Free shipping in New Zealand for items with a combined total of $60 or more.)
**We reserve the right to use other courier companies, regardless of the size of the package. in fact, the CourierPost offering was replaced by NZPost. But thankfully, NZPost still rule the roads and airways with their phenominal service.