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The end of the line

Railroad in Sri Lanka

Folks, it’s been a great ride.

As far as the ownership of Coconut Oil Shop by its founders, the Smith Family and Shy Sheep Limited are concerned, this train has stopped.

Tomorrow John Brotherston takes control of the Coconut Oil Shop. And the brands we lovingly created.

I have absolute confidence in John and his lovely wife Alice.

Orders will be sent as usual from Auckland by the same people who have done it for years.

The Smith Family will continue to make and sell soap and skincare basic items.

Thank you for your support. We’re at the end of the line. It’s time to concentrate on our other business activities.

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Free Shipping | The Great Dilemma

Shipping freedom was one of the foundations The Coconut Oil Shop built on. Recently, it has become clear to us that customers need to be aware of the costs involved for small orders. Those costs have struck, and continue to strike blows that endanger our free shipping and our three-prong shipping approach.

  • No extra charges for Rural Delivery (RD)
  • The North Island and other islands all had the same shipping charges
  • Free shipping for all

That was a long time ago. We started with NZPost untracked and slow tracked mail. Then we obtained a CourierPost account and that increased our freight charges significantly, but all items could be accounted for, and we didn’t get parcels stolen!

We do have a range of couriers for heavier items. However, in recent times 90% or more of our mail goes through NZPost, and is fully tracked.

The Shotover Shipping Rule

Eventually, the cost of free shipping for low-value items outweighed the benefits to us. So we introduced the $9 shipping rate for low cart totals. (You can place whatever you like in the cart for delivery in New Zealand, but until the total hits the correct amount, there is a $9 freight fee charged.)

The freight costs, as you will be aware, kept on rising. So what do we do? We asked ourselves.

Do we introduce a minimum item number for one of our product lines?

Some online retail outlets require you to buy two or more of some items so that you maximise the benefits of offering those products. It also encourages you to fill up your cart with a higher total shopping cart value.

It was decided that, in fact, that is what we were going to do. So when a customer called up to enquire about that particular item, I announced, soon you’ll not be able to buy only one.

Sacrafice Free Shipping or Minimum Order?

The above decision would have meant we sacrificed the opportunity for customers to buy only one 1L glass jar of Coconut Oil. So instead of one jar, customers would have to order 2, even if they or their friend or family didn’t require it just yet.

We discussed this dilemma with that customer who called us on the phone. They bought two, and said, “I certainly will enjoy the extra jar all the more, internally and externally!!”

While we were on the phone we were surprised to hear just how much free shipping minimum orders are. The shopping cart total amount for some popular online shops is higher than ours. We heard that other health product companies have a minimum order value to qualify for free freight – ranging from $69 to $120.

Introducing Shotover Shipping changes

We said all that to say, there is a new minimum shopping cart total you need to attract free shipping in New Zealand. You can buy only one of anything you like. But if the minimum order is $59.99 or less, you will pay the $9 Shotover Shipping charge.

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Thank you for your concern

Coconut Oil Shop customers have been calling to make orders and asking us about how we are getting on. We appreciate that greatly!

Neil Smith. We’re still smiling, and doing our best to make you smile.

We have been able to keep trading, thankfully.

When I was a child, I distinctly remember standing in front of the piano and thinking, I wanted to sell things over the mail. The business that inspired me at the time was LV Martin. It’s such an awesome way to do business. But it does require a lot of time and attention, just like a bricks and mortar shop with retail space, etc.

About rising costs

Freight costs are rising. We are having to review some of our prices on lower-cost items. For example, the cost of the 500g of Creamed Coconut. We hadn’t put the price up for a long time. So we did that. There is little use in us sending things without any profit.

Over the years it became increasingly hard for us to buy Coconut Water. The suppliers were being given stock with a very short use-by date. So we don’t do that anymore. We don’t sell Coconut Water because it can’t be done with a profit margin.

About new products

In recent times we have been able to add new lines of business, such as MCT oil. Our oil is fractionated Coconut Oil. That has been a good move for everyone.

In summary, we have been able to keep trading, but not without your support. We appreciate it. Thank you for choosing to support a New Zealand family over a large retail chain.

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Have you ever wanted more brainpower?

C8 MCT Oil 99% Pure BrainPower 250 ml(

C8 MCT Oil may improve brainpower temporarily. Many of our customers have come across the groundbreaking research of Dr Mary Newport, whose husband was suffering from Alzheimer’s Disease. In summary, she discovered that using MCT oil along with Coconut Oil appeared to temporarily improve brain function in her husband.

Finally, we have the finest most potent fractionated Organic Coconut Oil (C8 MCT Oil).

This is absolutely the purest most potent fractionated oil (C8 MCT Oil) we have seen in the New Zealand market.

If you cannot log into the Coconut Oil Shop using your old process, then try “My Account” or register anew at “My Account“.

Who wrote this short article?

Neil Smith loves to talk about the benefits of Coconut wholefoods.
Neil Smith, The Coconut Oil Shop Team

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Year Eleven Discount Coupon Celebration

Reminder: year eleven discount coupon celebration. We emailed email list subscribers on the 21st of September, the $11 discount finishes on Saturday night, don’t miss out. Instructions on using coupons are here.

Year Eleven Discount Coupon Celebration
We made a short video about this reminder on Wednesday, 23rd of September, 2020.

Year Eleven Discount Coupon Celebration Reminder Video

We have an $11 discount coupon to celebrate 11 years of operation at Coconut Oil Shop, and this is a reminder that it expires on Saturday night. If you don’t know about it, I sent out an email about it earlier, on the 21st of September, 2020. The email went to the general subscriber list.

We have not used the Camp Coconut videos as much as I intended. There have been a lot of changes in recent years, at the Coconut Oil Shop. The changes have been time and technology-driven. With all the best intentions, we took the website down a certain path, and there were forces which took the technology in a parallel path.

So what? We nearly totally broke the website.

Year Eleven Discount Coupon will end after the 26th of September

If you have trouble, didn’t get the email etc, get in touch with us by email or phone.

Do this if trouble with a login to Coconut Oil Shop arises

If you cannot log into the Coconut Oil Shop using your old process, then try “My Account” or register anew at “My Account“.

Who wrote this short article?

Neil Smith loves to talk about the benefits of Coconut wholefoods.
Neil Smith, The Coconut Oil Shop Team

Neil Smith, The Coconut Oil Shop Team

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How To Apply Coupons Instructions

Coupons

How do you apply the discount coupon to this item?

Some of you may be wondering how to apply coupon codes. Its been a long time since I mentioned them in the emails to customers, and I don’t normally mention them at all on the website. But in these Post COVID Times, we can do new things…

How to apply coupons here and at ShySheep.com

How to apply coupons

After you have placed the coupon code (which will not be the word “example” into the box, you click on the words “Apply Coupon” and it ought to be pretty clear what to do from there. But because I have often experienced some level of frustration at the instructions found in books, manuals, and online, I have made more detailed, illustrated instructions in those links above.

What does the shopping cart look like with an example coupon?

How to apply coupons

In the image above I have placed an example coupon code, which does not provide any financial benefit. But you can see that you can add it, and take it away by clicking on the word, “Remove”. At all times, while you are the Cart page, you are in control. Once you progress to the checkout, you are not able to do any of the things listed above, you would need to back space, or click on “Cart” in the menu at the top of the page.

Who wrote this short article?

Neil Smith loves to talk about the benefits of Coconut wholefoods.
Neil Smith, The Coconut Oil Shop Team

Neil Smith, The Coconut Oil Shop Team

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August 2019 Upate

August 2019

As of August 2019, we have some new products! We have been quietly serving our existing, and new customers, we have not been doing a lot of updates, or emails. But we have expanded our product line slightly. So this August 2019 update post it here to let you see the new products.

Specifically we have added two Coconut Jam varieties.

  • Organic Coconut Jam
  • Organic Woodapple Coconut Jam

We have also updated our Coconut Nectar Syrup to a 375ml bottle.

Click on the images above to be taken to the product specific page. From there you may view the information about each product.

Do You Pay Postage or Freight?

All our prices, $20 and over are postage and freight inclusive within New Zealand. You pay no more than the price in the checkout after you have chosen your items, like 2 x Organic Woodapple Coconut Jam 330g Jars.

No extra charges for Rural Delivery

You’ll pay nothing extra in any rural setting. You’ll pay nothing extra in Stewart Island or even the Chatham Islands! (Yes they do consume our oil over there. It’s not a very tropical place).

Who wrote this short article?

Neil Smith loves to talk about the benefits of Coconut wholefoods.
Neil Smith, The Coconut Oil Shop Team

Neil Smith, The Coconut Oil Shop Team

If you are new to Virgin Coconut Oil, grab our free guide!

There is a lot of articles and information out there on Coconut Oil and how unique it is.

But where do you begin?

We’ve put together a short, informative guide you can download, called Coconut Oil Basics. Grab your free guide, and as a special bonus, we’ll send you an email each week highlighting some interesting pages in our site.

On this website, we have over 100 pages of useful information on our website, and this guide and the emails will help you unlock it.

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Coconut Oil Shop Online Technology Changes

Camp Coconut and Technology Changes

Technology changes and unfortunately, so must you and I

Here are 7 points to make life easier for you, well, we hope so, anyway.
We promote our “Camp Coconut” membership, here at Coconut Oil Shop. We have done so for years.
Well, you guessed it.
Shopping Cart technology has changed, and it is not fully compatible with the Members area.
As a result, we have adopted the My Account approach to shopping. We have used “My Account” in our other sites, and now it is here at Coconut Oil Shop too.
Technology Changes
If you are a Membership area user, you will be used to seeing this area, when you login.
You can no longer reorder using this membership area. It is still there, and so are all your records. But…
Technology Changes
These days, you need this new fangled “My Account” login now for ease of shopping.

Have things gone wrong when you used your password?

I had an email from a long term customer, and Camp Coconut member.
It went something like this:
“Can I use my own password? I don’t know what I am doing wrong as I have bought coconut oil before.”
The answer I gave sounds something like this.
1. I just adjusted the menu for people who login using Camp Coconut, so that you can see what I am talking about next. (“My Account”).
2. Using the old shopping cart data, associated with your email address, youremail@sample.com, I see you have bought 1L of Ancient Wisdom in the past.
Before that, you bought 2 x 1L of White Gold.
3. In point 1. I make mention of the Members area, “Camp Coconut”. So, the membership account associated with your email address, youremail@sample.com is a Camp Coconut membership.
Through it, you can see what I just described. I looked up the shop records, and you will see it in the Members area, when you log in with that email address. But technology has changed, and I have had to create an alternative “My Account” area.
4. The “My Account” lets you quickly reorder, using the new shopping cart technology.
5. Why didn’t we get rid of the old technology? Because if we did, we’d never know what you bought 5 years ago! Quite possibly, neither would you.
6. You can register for that My Account area, but it has be using a different email address. Or you can ask me to delete the old email off the members area.
7. Please tell me if you would like to have me replace your, youremail@sample.com email at Membership, so that you can use that with the “My Account” area.
I am sure you see, that we didn’t whip that email up in 2 minutes. It was nice to be able to obtain some real life feedback from a customer who has been with us for many, many years.
So please feel free use the My Account page for yourself.