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Thanks for your patience

We are almost back on track after the big snow we had this week, but the game is not over yet.

Following a major event such as a public holiday or a big snow, we always get a flood of phone calls and emails from customers wondering where their orders went.

We ask you to please count at least six days from the day we dispatched your order (not when you placed the order). You will have received either a tracking code through PayPal, or an “order dispatched” email from us on the day your order left our premises. Please add to that a couple more days for a multiple of major events such as this past week.

If you paid for your order by credit card, but didn’t get an automatic email from PayPal with your tracking code, then please check in your spam box.

In most cases, your tracking code will work at both nzpost.co.nz or courierpost.co.nz. The former will only provide simple tracking (i.e. when the parcel was picked up and if it is delivered), while the latter will have a little more detail. If the parcel is with courier according to the tracking, that means it will be delivered later the same day.

Many roads are still extremely slippery so the postal system is still not operating at full capacity yet. The delivery vehicles are avoiding some routes or taking all day just to get through the normal delivery routes.
On top of that, they have to accommodate the backlog from the long weekend. We found that the postal system will take up to a week to recover from a public holiday. They say they are currently doing everything they can to deliver items promptly, but please expect some delays.Both the long weekend and the big snow right after mean that there will be big delays for most orders. We sincerely apologise for the inconvenience, and would like to assure you that you WILL get your order if you wait a few more days. 🙂

9 June 2012
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